Adobe Issued an Apology For The Buggy Lightroom 6.2 Update Release

Adobe Issued an Apology For The Buggy Lightroom 6.2 Update Release

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Last week, Adobe rolled out version 6.2 of Lightroom and users soon started complaining about frequent crashes and a few features that were surprisingly removed from the import function. Now, Adobe’s Tom Hogarty has issued an apology, and the company has updated the software to fix the issues.

The 6.2.1 update appears to have addressed the crashing issues, but the changes to the import function are sticking around in some form or another. I personally don’t mind the changes to the import tool, but a photographer’s Lightroom workflow isn’t something to be messed with. Hogarty even acknowledges that the process for the updates wasn’t in the spirit of Lightroom.

Here’s the full announcement:

I’d like to personally apologize for the quality of the Lightroom 6.2 release we shipped on Monday.  The team cares passionately about our product and our customers and we failed on multiple fronts with this release.  In our efforts to simplify the import experience we introduced instability that resulted in a significant crashing bug.  The scope of that bug was unclear and we made the incorrect decision to ship with the bug while we continued to search for a reproducible case(Reproducible cases are essential for allowing an engineer to solve a problem).   The bug has been fixed and today’s update addresses the stability of Lightroom 6.

The simplification of the import experience was also handled poorly.  Our customers, educators and research team have been clear on this topic: The import experience in Lightroom is daunting.  It’s a step that every customer must successfully take in order to use the product and overwhelming customers with every option in a single screen was not a tenable path forward.  We made decisions on sensible defaults and placed many of the controls behind a settings panel.  At the same time we removed some of our very low usage features to further reduce complexity and improve quality.  These changes were not communicated properly or openly before launch.  Lightroom was created in 2006 via a 14 month public beta in a dialog with the photography community.  In making these changes without a broader dialog I’ve failed the original core values of the product and the team.

The team will continue to work hard to earn your trust back in subsequent releases and I look forward to reigniting the type of dialog we started in 2006.

Sincerely,
Tom Hogarty and the Lightroom Management Team

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